Programme Category

EU Competitive Programmes

Programme Name

Single Market Programme (SMP) (2021-2027)

Programme Description

The Single Market Programme (SMP) covers the single market, competitiveness of enterprises, including small and medium-sized enterprises, the area of plants, animals, food and feed, and European statistics. Specifically, the programme brings together aspects in order to streamline, exploit synergies and provide a better flexible, transparent, simplified and agile framework to finance activities aiming at a well-functioning sustainable internal market.

Programme Details

Identifier Code





Calls for proposals for action grants in 2021 and 2022 will aim at providing financial contributions to organisations representing consumer interests in Members States or offering assistance to consumers in Member States, including in the form of Alternative Dispute Resolution (ADR).

Detailed Call Description

The applicants shall be supporting the enforcement of EU consumer law or facilitating the access of consumers to alternative dispute resolution (ADR) schemes compliant with Directive 2013/11/EU.

In particular, the following activities should be prioritiesd:

  • make ADR bodies, including in the cross-border context,
  • improve their operational capacity in resolving consumer disputes and problems,
  • develop the networking of national alternative dispute resolution,
  • promote monitoring activities on the functioning and the effectiveness of dispute resolution.

Call Total Budget


Financing percentage by EU or other bodies / Level of Subsidy or Loan

The maximum co-financing rate for grants covered under this call is 50%.

Thematic Categories

  • Social Affairs & Human Rights

Eligibility for Participation

  • Central Government
  • Consumer Organisations
  • NGOs
  • Non Profit Organisations
  • Private Bodies
  • State-owned Enterprises

Call Opening Date


Call Closing Date


National Contact Point(s)

Ministry of Energy, Trade and Industry
Industry and Technology Service
1421, Nicosia, Cyprus

Contact Person:
Spyros Triantaphyllidis
Telephone: 22867333

(Publish Date: 04/10/2021-for internal use only)

EU Contact Point

For individual questions on the Portal Submission System, please contact the IT Helpdesk:

Non-IT related questions should be sent to the following email address:

(Publish Date: 27/09/2021, for internal use only)