Call for proposals for action grants to provide financial contributions to Alternative Dispute Resolution bodies designated by the EU Member States pursuant to the ADR directive 2013/11/EU


Programme Category

EU Competitive Programmes

Programme Name

Single Market Programme (SMP) (2021-2027)

Programme Description

The Single Market Programme (SMP) covers the single market, competitiveness of enterprises, including small and medium-sized enterprises, the area of plants, animals, food and feed, and European statistics. Specifically, the programme brings together aspects in order to streamline, exploit synergies and provide a better flexible, transparent, simplified and agile framework to finance activities aiming at a well-functioning sustainable internal market.

Programme Details

Identifier Code



Call for proposals for action grants to provide financial contributions to Alternative Dispute Resolution bodies designated by the EU Member States pursuant to the ADR directive 2013/11/EU


The aim of this Call for proposals is to facilitate the consumers’ access to effective and efficient alternative dispute resolution entities compliant with Directive 2013/11/EU; including awareness-raising, protection to vulnerable consumers, networking of national alternative dispute resolution entities at national and EU-wide levels, cooperation with national enforcement bodies, the use of transparent digital tools, and good governance. A strong EU ADR framework would entice consumers to opt for ADR notably to resolve low-value disputes which would in return help in detecting rogue traders on the single market and create a more level-playing field for traders that comply with the EU consumer protection legislation. This echoes the Consumer Agenda which aims at supporting the digital transition and strengthening the enforcement of consumer rights.

Detailed Call Description

Joint applications of two or more ADR entities are encouraged in view of supporting networking activities.
Multiple applications: Applicants may not submit more than one application.

A wide range of activities are eligible to be supported by grants provided that they can be linked to the expected results. Such activities may include for instance (nonexhaustive list):

  •  Awareness raising on consumer ADR, including ADR networks, bringing knowledge on ADR to a wider groups of consumers and traders.
  • ADR networks support: meetings, conferences, development of common tools and common knowledge to improve networking and sharing of best practices at national, regional or EU-wide levels.
  • Case handling: development of case management systems, including information technology tools, for instance, online migration of the case handling process to facilitate better and rapid screening and assessment of cases, communication with the parties to the disputes, case tracking, automatic translation, etc.
  • ADR operational capacity: staff training on the relevant European legislation, mentoring, study visits, data sharing with other stakeholders, and consulting to allow ADR entities to implement working methods and organisational models to better fulfil their mission.
  • Prototyping or purchasing tools based on artificial intelligence to assist and simplify the decision-making process.
  • Performing statistical analysis of complaints and requests by consumers to determine common problems

Call Total Budget


Financing percentage by EU or other bodies / Level of Subsidy or Loan


Thematic Categories

  • Other Thematic Category
  • Social Affairs & Human Rights

Eligibility for Participation

  • Associations
  • Central Government
  • Consumer Organisations
  • Local Authorities
  • Private Bodies
  • State-owned Enterprises

Eligibility For Participation Notes

In order to be eligible, the applicants (beneficiaries and affiliated entities) must:

  •  be legal entities (public or private bodies)
  • be established in one of the eligible countries, i.e.:
    •  EU Member States (including overseas countries and territories (OCTs)
    • non-EU countries:
      • listed EEA countries and countries associated to the Single Market Programme or countries which are in ongoing negotiations for an association agreement and where the agreement enters into force before grant signature (list of participating countries).

Other entities may participate in other consortium roles, such as associated partners, subcontractors, third parties giving in-kind contributions, etc.

Call Opening Date


Call Closing Date


National Contact Point(s)

Ministry of Energy, Trade and Industry
Industry and Technology Service
1421, Nicosia, Cyprus

Contact Person:
Spyros Triantaphyllidis
Telephone: 22867333

(Publish Date: 29/04/2022-for internal use only)

EU Contact Point

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