With the increasing digitalisation of road transport, CCAM solutions have the potential to deliver an improved quality of life, by increasing safety and providing more sustainable and inclusive mobility solutions. Τhe successful deployment of CCAM solutions will depend on their availability and accessibility to future users, including the deploying organisations, as well as on the willingness of the general public to use and accept future CCAM solutions.

Area A: Analysis of socio-economic and environmental impacts of CCAM systems and services
Actions will enhance existing methods/frameworks or develop new, broader, more comprehensive and inclusive methods for the assessment of how CCAM solutions, systems and services impact mobility and wider socio-economic and environmental aspects to ensure that the design of CCAM solutions are tailored to evolving mobility and environmental needs.
The proposed actions should include all the following aspects:

• Develop comprehensive impact assessment methods that cover the full range of effects of CCAM systems and services by taking a systems perspective that includes e.g. effects on jobs, health, inclusiveness, affordability and access to essential services, environment.
• For these methods, existing KPIs should be reviewed, updated if needed and be developed, to capture aspects like equity in terms of access to mobility, or sustainability.
• Ensure practical usefulness of these methods by addressing regional specifics within Europe, as well as the evolving needs and dynamics of a society in transition towards more sustainable and shared mobility for both people and goods.
• Cover under-researched fields in terms of impact assessment of CCAM solutions, such as the inclusion of underserviced or socio-economically challenged geographical areas and specific population groups.

Area B: Assessment of societal, citizen and user aspects for needs-based CCAM solution development and deployment
The aim is to proactively consider all user groups and societal objectives in the design and development phases of CCAM solutions.
The proposed actions should include all the following aspects:

• Develop and apply a systems approach for better understanding and considering user and societal needs, desires and expectations related to CCAM solutions, systems and services. A broad understanding of “users” is to be applied, including persons, public institutions such as hospitals and schools, organisations and businesses.
• Analyse equity aspects related to the deployment of CCAM solutions in terms of e.g. income level and solutions for deprived or underserviced areas, digital access and access to essential services, covering personal mobility as well as provision of supplies and necessities to end users.
• Map the broad range of concerns and expectations concerning CCAM involving a variety of stakeholders (including citizens, communities, transport service providers, professional drivers, road transport operators, road authorities, vehicle and other industry) and disciplines, including SSH to invest in social innovation that can complement the deployment of needs-based CCAM solutions.
• Define methodologies and mechanisms to communicate with future users/ citizens about CCAM aspects related to trust, ethics and acceptance.
• Develop tools that foster capacity building on CCAM among planners and decision makers to enhance their ability to influence solution design and development.
• Provide guidance on how to align overarching long-term policy goals and societal ambitions with user needs.