The primary objective of the project is creating an app able to improve truckers’ points of interest services and quality of the service by leveraging internet-based consumer feedback. The specific objectives to be achieved are:

• Identify and map points of interest in scope across the EU.
• Identify the information and indicators that truck drivers need to make informed decisions and provide feedback on factors affecting their working conditions.
• Develop an app for truckers free of charge, where drivers and operators can access detailed information about any point of interest and provide their feedback.
• Make the information generated by the app available and exploitable by third party systems.
• Test the app and its usage in real live conditions.
• Drive the adoption of the app by truckers and points of interest administrators to achieve the desire network effects.
• Encourage truckers to play an active role in the improvement of their working conditions, by using the app and feeding the system with insightful feedback.

Activities to be supported under this action shall consist of technical and organisational activities to facilitate the development and deployment of the truckers’ points of interest information and rating app and interoperability services, also known as “Empowering Truckers” app.

• Activity 1 – Market research, user requirements identification and scoping.
• Activity 2 – App design and conceptualisation
• Activity 3 –  App development
• Activity 4 – App testing and piloting
• Activity 5 – Launch and promotion
• Activity 6 – Governance and strategy

The expected Impact of this action is building a reliable and user-friendly platform to access information and provide feedback on truckers points of interest, will reduce the existing information asymmetries in the market.

Truckers will have advance access to reliable, community-driven information about services at points of interest along their route, including ratings and comments on service quality. This information, based on feedback from previous drivers, will guide decisions made by truckers and transport managers at various stages of their operations-whether negotiating contracts, planning routes, or performing a transport operation. By relying on the experiences of others, they will prioritize stops and rest areas that have the highest approval ratings from the wider community.